Skip to content

Return And Refund Policy

At Pinzoe, our utmost priority is to ensure an exceptional shopping experience for all our valued customers. If, for any reason, you find yourself dissatisfied with your purchase, you have a 30-day window from the date of product receipt to initiate a return or exchange.

To start the return process, kindly reach out to us via email at, providing your order number and specifying the products you wish to return or exchange. It's important to note that the shipping costs for returning the product will be your responsibility. For added security, we recommend opting for a trackable shipping service or obtaining shipping insurance to guarantee a safe return transit.

To qualify for a return, the product must be in its original condition, still in its packaging, and unused. Regrettably, we cannot accept returns for products damaged by customers or those not in their original condition.

Should you receive a damaged, defective, or incorrect product, please notify us within 30 days of receiving your order. We will swiftly arrange for a replacement product to be sent your way or issue a full refund, covering the cost of return shipping as well.

We strive to process all returns and exchanges as quickly as possible. However, we kindly ask for your understanding in allowing up to 14 days for your request to be fully processed. Once we receive and handle your return, we will proceed with the appropriate action, refunding the original payment method or sending you a replacement product.

Should you encounter any delays or issues with your refund, kindly get in touch with us at We are dedicated to resolving any concerns promptly and effectively.

Exchange & Change of Mind:

Upon receiving your order, you have a 30-day timeframe to send it back to us. To proceed with an exchange or return, please send an email to with your order number and the items you wish to exchange or return. Please be aware that the shipping fees associated with returning the goods will be your responsibility, and these expenses are non-refundable. For a return to be accepted, the product must be in brand-new condition and in its original packaging.

Order Cancellation:

If you wish to cancel your order, you have a window of 12 hours from the time of purchase to contact us. We regret that we cannot accept cancellations outside of this 12-hour period as our orders are promptly forwarded to our fulfillment and logistics partners for processing the following morning.

If you've made an error with your order information or delivery address, please contact us as soon as possible before mailing the item. We'll be more than happy to assist you in resolving the matter.

Product Never Arrived:

Under normal circumstances, our estimated shipping time is 4-5 business days for Free Shipping, not including the preparation and processing time of 2 to 3 business days. If your products have not arrived within this timeframe, kindly allow an additional 5 business days, as unforeseen situations may occasionally arise. Should your products not arrive after 15 business days, we will issue an immediate 100% refund.

We deeply value your business and strive to ensure your complete satisfaction. If you have any questions or concerns about your order, please do not hesitate to contact us. Our dedicated team is here to assist you in any way possible!